Ref Order No ********* for a BYOF SIM card. It was shipped on ********* by Fedex two d...

GetHuman-twgoebel's Refund/Return/Exchanges issue with Tracfone from March 2019

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Ref Order No ********* for a BYOF SIM card. It was shipped on ********* by Fedex two day. It was supposed to *be delivered on **** or ****. It did not arrive on **** but Fedex tracking indicated that it had arrived at Fedex Ashland, VA and delivery was pending. On Sat ********* if visited the Ashland Fedex Ground facility and talked with a rep on the from the guard station. She said her information showed the package was there but it had been locked a trailer which she did not have access to. She said she would put our a bulletin to find this package and try to have it delivered on Monday **** (today). So this morning I checked Fedex tracking to see if it was out for delivery...unbelivedly it state that the packed had been delivered on **** and had been signed for by one F. Door. I do not know this person or where he*she lives...we know our immediate neighbors. **I have contaced Fedex about this and they are working to hopefully find it. But they instructed me to wait until the **th and if they had not delivered it, to contact Tracfone to do your lost order process. Here's the Fedex case number***********. The Fedex tracking number provided by Tracfone was ***************.**All this research and calling has taken me hours...all for a ** cent SIM. I would suggest you use a differenct carrier in the future. Hopefully you and Fedex can find this package or just send it to me by snail mail.**Frustrated*Thomas Goebel****** Ashland Park Dr.*Ashland, VA *********-***-****
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Refund/Return/Exchanges issue
Reported by GetHuman-twgoebel
Mar 25th, 2019 - 25d ago
I have an issue with Tracfone too
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Seen by 8 customers so far
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