Filing complaints with the Attorney General of Ohio Consumer Protection, the Better Business Bureau and the Interstate Commerce Commission. Trying to locate online the Federal Trade Commission contact inf

GetHuman1890551's customer service issue with Tracfone from January 2019

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The issue in GetHuman1890551's own words
I had a large balance of texting minutes left on my TracFone on January *. Those minutes disappeared January *. TracFone says I used several hundred minutes texting in * days. It will not restore my stolen minutes. LIVE CHAT reached via internet says I CAN TALK to a rep in the Verification Department. Which would use a lot of my Voice minutes because the last time I had a problem, I called the phone number for customer care and was on hold for more than half an hour.
GetHuman1890551 did not yet indicate what Tracfone should do to make this right.
Not fixed. I filed with the Attorney General of Ohio Consumer Protection.
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Tracfone

Customer service issue
Reported by GetHuman1890551
Jan 6th, 2019 - 4 mons ago
I have an issue with Tracfone too
Fixed
Seen by 10 customers so far
Similar issue to 3658 others
0 customers following this
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Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman1890551 started working on this issue
Jan 6th 2:43am
GetHuman1890551 indicated the issue is not fixed yet.
Jan 9th 2:49am
GetHuman1890551 indicated the issue is not fixed yet.
Jan 9th 2:50am
GetHuman1890551 confirmed the issue is fixed. Hooray!
Jan 9th 2:51am