We have called and did Live chat for the past * days trying to fix this issue without s...

GetHuman1319396's customer service issue with Tracfone from October 2018

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The issue in GetHuman1319396's own words
We have called and did Live chat for the past * days trying to fix this issue without success. I've been waisting my time far to long trying to fix this phone. We tried removing the sim card, rebooting as told to by the help people with no success. You will find our issues in your records. We originally ordered two tracfones last week from QVC. My phone works perfectly. My wifes phone does not. The problem is the fact that she can send text messages just fine, but when a text is sent by someone else she does not receive them, or they do arrive to her phone until several hours later, the next day, or most of the time, not at all. She cannot have this problem because she has a daycare and texting is the main way she communicates with the parents. At this point we feel this phone must be replaced.

GetHuman1319396 did not yet indicate what Tracfone should do to make this right.

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Customer service issue
Reported by GetHuman1319396
Oct 11th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 2390 others
0 customers following this


GetHuman1319396 started working on this issue
Oct 11th, 2018 3:44pm

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