I bought a new phone card to reactivate a TracFone I previously had. The phone says "Un...

GetHuman-korynisr's customer service issue with Tracfone from September 2018

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The issue in GetHuman-korynisr's own words
I bought a new phone card to reactivate a TracFone I previously had. The phone says "Unregistered SIM". I tried to reactivate the TracFone by entering the phone number, serial number, and even the activation PIN on the back of the phone card... nothing worked. Each time after I enter any of the information it asks for it says "There is no devices in our system with the information you provided". I am confused to why this is happening if I bought an entire new phone card. Can you please help because I need this phone for emergency.
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Customer service issue
Reported by GetHuman-korynisr
Sep 26th, 2018 - 4 mons ago
I have an issue with Tracfone too
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Seen by 14 customers so far
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Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
GetHuman-korynisr started working on this issue
Sep 26th, 2018 12:04am