What is "enhanced message no translated"? - I was trying to receive a message from my f...

GetHuman-derwin_'s customer service issue with Tracfone from August 2018

Help with my Tracfone issue
The issue in GetHuman-derwin_'s own words
I was trying to receive a message from my friend who has sent several in the past with no problem. ... What is "enhanced message no translated"?
They don't realize that I am receiving a notice "Enhanced message not translated" instead of their message
allowing me to receive all messages the way I used to receive them.
I have been a customer for over ** years.
I have contacted Tracfone support with no solution.
I have an issue with Tracfone too
How GetHuman-derwin_ fixed the problem
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Tracfone

LG***c text receiving
Customer service issue
Reported by GetHuman-derwin_
Aug 24th, 2018 - 4 mons ago
I have an issue with Tracfone too
Fixed
Seen by 17 customers so far
Similar issue to 1762 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman-derwin_ started working on this issue
Aug 24th 2:02pm
GetHuman-derwin_ indicated the issue is not fixed yet.
Aug 24th 5:20pm
GetHuman-derwin_ indicated the issue is not fixed yet.
Aug 24th 5:23pm
GetHuman-derwin_ indicated the issue is not fixed yet.
Aug 28th 2:29pm