Was asked to send a security code that was sent as a text message. I do not have text message capability. Never got an e-mail response. Message is marked as 'fixed'.

GetHuman-lhalprin's customer service issue with Tracfone from August 2018

5 views
 | 
1673 similar
 | 
0 following
Help with my Tracfone issue
Next: our robot will wait on hold for GetHuman-lhalprin to get a Tracfone rep on the line!
Always use the GetHuman Phone tocall Tracfone. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-lhalprin's own words
Turn off barage of service-dicsonnect warning messages received each month unless needed. ... Hi, My Tracfone number is ***-***-**** and I have a "Service Protection Plan" that is active. and has been active for some time. But every month, I receive many messages (and messages on my phone) that my service is about to be disconnected. When I call customer service, they assure me that my plan is active and is not going to be shut down and my phone disconnected. When I ask them if they can set an indicator somewhere to prevent all these messages (fake news?), I was told that there was no way they can do that and to just ignore them. Not easy since I have to consider that at some time the disconnect messages might actually be true and I loose my phone service. Can someone at 'technical' turn off these false messages?**I am deaf so phone conversation is difficult, but I still carry around my phone for emergency purposes.**Thank you.for your help.
WHen customer service was called, I was told that my plan is active, ignore messages, and there was no way they could prevent the messages from coming each month.
Have your computeer stop sending these many warning messages when I have an active Service Protection Plan (unless payment is truly needed).
Our household has * Trakphons for many years now without any major problems, except for this one.
Customer Service
I have an issue with Tracfone too
How GetHuman-lhalprin fixed the problem
We are waiting for GetHuman-lhalprin to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Tracfone customer problems.
How Do I Replace a Broken Tracfone?How Do I Uninstall the Facebook App on My Tracfone?How Do I Get Device Support for My Tracfone Device?How Do I Transfer My Tracfone Number to Another Phone or Provider?
Do you have a customer issue as well?
We can help you get Tracfone's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Tracfone issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lhalprin fixes it.
This email address isn't valid

Tracfone

Service Protection Plan
Customer service issue
Reported by GetHuman-lhalprin
Aug 17th, 2018 - a yr ago
I have an issue with Tracfone too
Fixed
Seen by 5 customers so far
Similar issue to 1673 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman-lhalprin started working on this issue
Aug 17th, 2018 4:14pm
GetHuman-lhalprin indicated the issue is not fixed yet.
Aug 17th, 2018 5:28pm
GetHuman-lhalprin indicated the issue is not fixed yet.
Aug 17th, 2018 5:45pm