Was asked to send a security code that was sent as a text message. I do not have text message capability. Never got an e-mail response. Message is marked as 'fixed'.
GetHuman-lhalprin's customer service issue with Tracfone from August 2018
Help with my Tracfone issue
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The issue in GetHuman-lhalprin's own words
Turn off barage of service-dicsonnect warning messages received each month unless needed. ... Hi, My Tracfone number is ***-***-**** and I have a "Service Protection Plan" that is active. and has been active for some time. But every month, I receive many messages (and messages on my phone) that my service is about to be disconnected. When I call customer service, they assure me that my plan is active and is not going to be shut down and my phone disconnected. When I ask them if they can set an indicator somewhere to prevent all these messages (fake news?), I was told that there was no way they can do that and to just ignore them. Not easy since I have to consider that at some time the disconnect messages might actually be true and I loose my phone service. Can someone at 'technical' turn off these false messages?**I am deaf so phone conversation is difficult, but I still carry around my phone for emergency purposes.**Thank you.for your help.
WHen customer service was called, I was told that my plan is active, ignore messages, and there was no way they could prevent the messages from coming each month.
Have your computeer stop sending these many warning messages when I have an active Service Protection Plan (unless payment is truly needed).
Our household has * Trakphons for many years now without any major problems, except for this one.
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