I tried to connect Youmail to stop unwanted calls. However, I was unaware that my Tracf...

GetHuman991484's customer service issue with Tracfone from August 2018

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Help with my Tracfone issue
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The issue in GetHuman991484's own words
I tried to connect Youmail to stop unwanted calls. However, I was unaware that my Tracfone cell phone needed an app to activate it. My cell phone does not have apps, texts, e-mail, internet, web. Now, apparently I need a supervisor to manually de-activate my call forwarding and return to Tracfone voice mail system. Five customer service reps tried to help and one lied to me - telling me that she was a supervisor. I have followed their instructions and have lost over ** minutes of my pre-paid air time. When the * reps tried to transfer me, they lost me. This is ridiculous. I need help from a supervisor, and can't get someone. I was on the phone last night with TracFone for * hours , and today for * hours. PLEASE CALL ME AT WORK - ***-***-****
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Customer service issue
Reported by GetHuman991484
Aug 14th, 2018 - a yr ago
I have an issue with Tracfone too
Seen by 4 customers so far
Similar issue to 1620 others
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Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
GetHuman991484 started working on this issue
Aug 14th, 2018 6:08pm
GetHuman991484 indicated the issue is not fixed yet.
Aug 14th, 2018 7:27pm