not fixed

GetHuman980601's customer service issue with Tracfone from August 2018

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1586 similar
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0 following
Help with my Tracfone issue
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The issue in GetHuman980601's own words
Mr. Steve Ritter,CEO,Tracphone*Dear Sir,*I have been a loyal Tracphone customer for over ** years. In all that time I have been satisfied with the value I have received. Several times over the years I have asked customer service why I could no longer buy minutes without the extension of my service end date. Customer service never had an answer. That date is now October *th of ****. With the price of smart phone service coming down to $** or less per month, I am wondering why I am forced to pay to extend the service date. This brings to mind whether Tracphone is still a value for me. Several other friends of mine have expressed the same concerns. I would appreciate hearing from someone on the executive team about my concerns and the reply will help myself and several others decide whether or not to continue with Tracphone. *Regards,*Simon Focht
allowing the purchase of minutes without paying for extra service end time
over ** years
other then calling customer service, no
I have an issue with Tracfone too
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Tracfone

Customer service issue
Reported by GetHuman980601
Aug 11th, 2018 - a yr ago
I have an issue with Tracfone too
Fixed
Seen by 29 customers so far
Similar issue to 1586 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman980601 started working on this issue
Aug 11th, 2018 9:20pm
GetHuman980601 shared this issue with friends on Facebook
Aug 11th, 2018 9:23pm
GetHuman980601 shared this issue with followers on Twitter
Aug 11th, 2018 9:23pm
GetHuman980601 shared this issue with your circles on Google+
Aug 11th, 2018 9:23pm
GetHuman980601 shared this issue with others over email
Aug 11th, 2018 9:24pm
GetHuman980601 indicated the issue is not fixed yet.
Aug 12th, 2018 12:06am
GetHuman980601 indicated the issue is not fixed yet.
Aug 12th, 2018 12:06am
GetHuman980601 indicated the issue is not fixed yet.
Aug 12th, 2018 12:10am
GetHuman980601 indicated the issue is not fixed yet.
Aug 12th, 2018 12:26am
GetHuman980601 indicated the issue is not fixed yet.
Aug 12th, 2018 10:52pm
GetHuman980601 indicated the issue is not fixed yet.
Aug 13th, 2018 12:39am
GetHuman980601 indicated the issue is not fixed yet.
Aug 21st, 2018 11:53pm
GetHuman980601 confirmed the issue is fixed. Hooray!
Aug 28th, 2018 1:29am
GetHuman980601 indicated the issue is not fixed yet.
Aug 28th, 2018 1:29am