GetHuman980601's customer service issue with Tracfone from August 2018
Help with my Tracfone issue
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The issue in GetHuman980601's own words
Mr. Steve Ritter,CEO,Tracphone*Dear Sir,*I have been a loyal Tracphone customer for over ** years. In all that time I have been satisfied with the value I have received. Several times over the years I have asked customer service why I could no longer buy minutes without the extension of my service end date. Customer service never had an answer. That date is now October *th of ****. With the price of smart phone service coming down to $** or less per month, I am wondering why I am forced to pay to extend the service date. This brings to mind whether Tracphone is still a value for me. Several other friends of mine have expressed the same concerns. I would appreciate hearing from someone on the executive team about my concerns and the reply will help myself and several others decide whether or not to continue with Tracphone. *Regards,*Simon Focht
allowing the purchase of minutes without paying for extra service end time
over ** years
other then calling customer service, no
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