Tracfone replaced our flip phone under warranty with a TFZEZ***BG*R*. We would like it...

GetHuman-bnbhays's customer service issue with Tracfone from July 2018

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The issue in GetHuman-bnbhays's own words
We would like our accumulated minutes to be transferred to our flip phone received today ... Tracfone replaced our flip phone under warranty with a TFZEZ***BG*R*. We would like it changed for a flip phone.This phone acts like it has bugs from prior use. We did receive our flip phone today *-**, however when we called to have it activated they told us our *,*** accumulated minutes that we have would be taken away. Why? We asked for a flip phone replacement and got the TFZEZ***BG*R* and our minutes were transferred to that phone. We are in our **'s and that phone is too difficult for us to use, and we thought we were going to get a flip phone replacement, which we can use. So now that our new flip phone has come today. We want the *,*** minutes that we have to go to the flip phone. Will tracfone really do what they say, to customer's satisfaction?. We never wanted an I phone that was sent to us by you, so we shouldn't be penalized by taking away our minutes. We have accumulated over many years that we have been your customers. Please help us and keep us as customers, as we have never had a problem with you before. Thank you Bill and Barbara Hays
They don't realize we are old and can't handle the new phones, but can handle the flip phone, which we thought was going to be sent to us in the first place.
By giving us our minutes that we have purchased.
At least * - * years or more.
Tried today talking with a supervisor, who hung up on us.
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Tracfone

Customer service issue
Reported by GetHuman-bnbhays
Jul 26th, 2018 - 10 mons ago
I have an issue with Tracfone too
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Seen by 15 customers so far
Similar issue to 1357 others
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Timeline
GetHuman-bnbhays started working on this issue
Jul 26th, 2018 5:42pm
GetHuman-bnbhays indicated the issue is not fixed yet.
Jul 26th, 2018 6:58pm
GetHuman-bnbhays indicated the issue is not fixed yet.
Jul 26th, 2018 7:06pm
GetHuman-bnbhays indicated the issue is not fixed yet.
Jul 26th, 2018 7:09pm
GetHuman-bnbhays indicated the issue is not fixed yet.
Aug 1st, 2018 4:16am
GetHuman-bnbhays indicated the issue is not fixed yet.
Aug 1st, 2018 4:19am
GetHuman-bnbhays indicated the issue is not fixed yet.
Aug 1st, 2018 4:21am
GetHuman-bnbhays indicated the issue is not fixed yet.
Aug 1st, 2018 4:38am
GetHuman-bnbhays indicated the issue is not fixed yet.
Aug 1st, 2018 4:41am
GetHuman-bnbhays indicated the issue is not fixed yet.
Aug 1st, 2018 4:42am
GetHuman-bnbhays indicated the issue is not fixed yet.
Aug 1st, 2018 4:44am
GetHuman-bnbhays indicated the issue is not fixed yet.
Aug 2nd, 2018 5:58am