Tracfone replaced our flip phone under warranty with a TFZEZ***BG*R*. We would like it...
GetHuman-bnbhays's customer service issue with Tracfone from July 2018
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The issue in GetHuman-bnbhays's own words
We would like our accumulated minutes to be transferred to our flip phone received today ... Tracfone replaced our flip phone under warranty with a TFZEZ***BG*R*. We would like it changed for a flip phone.This phone acts like it has bugs from prior use. We did receive our flip phone today *-**, however when we called to have it activated they told us our *,*** accumulated minutes that we have would be taken away. Why? We asked for a flip phone replacement and got the TFZEZ***BG*R* and our minutes were transferred to that phone. We are in our **'s and that phone is too difficult for us to use, and we thought we were going to get a flip phone replacement, which we can use. So now that our new flip phone has come today. We want the *,*** minutes that we have to go to the flip phone. Will tracfone really do what they say, to customer's satisfaction?. We never wanted an I phone that was sent to us by you, so we shouldn't be penalized by taking away our minutes. We have accumulated over many years that we have been your customers. Please help us and keep us as customers, as we have never had a problem with you before. Thank you Bill and Barbara Hays
They don't realize we are old and can't handle the new phones, but can handle the flip phone, which we thought was going to be sent to us in the first place.
By giving us our minutes that we have purchased.
At least * - * years or more.
Tried today talking with a supervisor, who hung up on us.
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