Said the computer picks the sim card phone, that is poor because in my house the verizon chip will not compare to AT&T, this is a dead area

GetHuman-dkallenb's customer service issue with Tracfone from July 2018

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The issue in GetHuman-dkallenb's own words
Get a new phone with AT&T sim card ... Wish to order Tracfone SE**GB must have AT&T sim card
I have tried to ask for a phone that I know will work and they seem to think their computers can tell where the signal is best, which makes my present Cell **% reliable. Not good odds
I would like the AT&T sim carded phone which the operator said they cannot guarentee
** years I have had a tracfone and with my latest move they were dependable but as I mentioned my new residence is dead to Verizon
Talk to * different agents and several dropped on line chats when agent said they would stay with me through order process
I have an issue with Tracfone too
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Tracfone

SE**GB iPhone
Customer service issue
Reported by GetHuman-dkallenb
Jul 25th, 2018 - 10 mons ago
I have an issue with Tracfone too
Fixed
Seen by 11 customers so far
Similar issue to 1336 others
0 customers following this
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Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman-dkallenb started working on this issue
Jul 25th, 2018 7:38pm
GetHuman-dkallenb indicated the issue is not fixed yet.
Jul 25th, 2018 9:21pm
GetHuman-dkallenb indicated the issue is not fixed yet.
Jul 25th, 2018 9:31pm
GetHuman-dkallenb indicated the issue is not fixed yet.
Jul 26th, 2018 8:52pm
GetHuman-dkallenb indicated the issue is not fixed yet.
Jul 26th, 2018 8:56pm
GetHuman-dkallenb indicated the issue is not fixed yet.
Jul 28th, 2018 11:43pm