I have all necessary except online they use ny old email not my new one -need service day-*month automatic

GetHuman-ginlconf's customer service issue with Tracfone from July 2018

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The issue in GetHuman-ginlconf's own words
I'm trying to resolve the issue with my new email ... I inadvertly lost my files for *****@***.com -my new email is ginL*****@***.com -my cell is ********** I need *month service time automatic
I've tried quite a few days but the still won't accept my new email
Change to my new email.
Along time-years
I tried online many times
I have an issue with Tracfone too
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Tracfone

**********
Customer service issue
Reported by GetHuman-ginlconf
Jul 24th, 2018 - 10 mons ago
I have an issue with Tracfone too
Fixed
Seen by 8 customers so far
Similar issue to 1305 others
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Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman-ginlconf started working on this issue
Jul 24th, 2018 1:20pm
GetHuman-ginlconf indicated the issue is not fixed yet.
Jul 24th, 2018 2:42pm
GetHuman-ginlconf indicated the issue is not fixed yet.
Jul 25th, 2018 3:36pm