I have been a customer of Tracfone for about ** years, almost always paying for a year...

GetHuman-johndrum's customer service issue with Tracfone from July 2018

Help with my Tracfone issue
The issue in GetHuman-johndrum's own words
I have been a customer of Tracfone for about ** years, almost always paying for a year at a time. On May **, *****I tried to renew for another year using the computer. I filled in the form and my Paypal credit card No. but it seemed like it never did go through. Pretty soon it came up with a blank form so I filled it again with the same result. On the third try*it went ahead and credited me for another year. I had no idea until about two weeks later when I got the bill from Paypal that I had been charged * times for $***.** each.*I called Tracfone about it and the lady said I would have to *call my bank. I called Paypal and they said they would list * of those payments in dispute and look into it. I just got another bill from Paypal and they are still charging for those payments.* I wonder if Tracfone could refund the two payments totaling $***.**, because they are the ones that ended up with the extra money. I am ** years old with a bad heart and may not need a phone for all the next three years.*Thank you,*John D. Wheeler (***) ***-****

GetHuman-johndrum did not yet indicate what Tracfone should do to make this right.

How GetHuman-johndrum fixed the problem
It turns out that it was already fixed. in a rare coincidence my daughter brought the mail in just after I had finished the message to you
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Tracfone

Customer service issue
Reported by GetHuman-johndrum
Jul 23rd, 2018 - 3 years ago
Fixed
GetHuman-johndrum shared how to fix
Seen by 21 customers so far
Similar issue to 1293 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth

Timeline

GetHuman-johndrum started working on this issue
Jul 23rd, 2018 7:21pm
GetHuman-johndrum confirmed the issue is fixed. Hooray!
Jul 23rd, 2018 10:05pm
GetHuman-johndrum confirmed the issue is fixed. Hooray!
Jul 23rd, 2018 10:07pm

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