I cant make or receive calls and when I go on the tracfone my account app it says I hav...

GetHuman881988's customer service issue with Tracfone from July 2018

Help with my Tracfone issue
The issue in GetHuman881988's own words
I cant make or receive calls and when I go on the tracfone my account app it says I have * minutes and * data remaining and I know that it cant be right. My phone number is ***-***-****, my name is Jeffery Walters. An alternate number I can be reached on is ***-***-****. I just would like to be given my monthly minutes and data.
GetHuman881988 did not yet indicate what Tracfone should do to make this right.
I spoke with customer service and they said that they added the minutes and data manually to restart phone and place a call. If it doesn't work right away it should within an hour, yet its still not working.
I have an issue with Tracfone too
How GetHuman881988 fixed the problem
I called customer care and when I got a representative on the line I asked to be transferred to the corporate office and they had to run a certain tool on my phone or account not sure which one but after they did it, it was working. Finally!!!*
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Tracfone

Customer service issue
Reported by GetHuman881988
Jul 15th, 2018 - 5 mons ago
I have an issue with Tracfone too
Fixed
GetHuman881988 shared how to fix
Seen by 11 customers so far
Similar issue to 1146 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman881988 started working on this issue
Jul 15th 2:47am
GetHuman881988 indicated the issue is not fixed yet.
Jul 15th 5:53am
GetHuman881988 indicated the issue is not fixed yet.
Jul 15th 5:57am
GetHuman881988 confirmed the issue is fixed. Hooray!
Jul 16th 11:43am