Thank you so much for your help, having a working phone is extremely urgent for me as I...
GetHuman-bayleede's customer service issue with Tracfone from July 2018
Help with my Tracfone issue
Next: our robot will wait on hold for GetHuman-bayleede to get a Tracfone rep on the line!
Always use the GetHuman Phone tocall Tracfone. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-bayleede's own words
Thank you so much for your help, having a working phone is extremely urgent for me as I am leaving on a trip to fly by myself (for the first time) to a different state in only a few days!!**I have a Moto e* which I purchased unlocked and used with the BYOP plan. The sim card that I used was through T-Mobile, and for quite awhile now, it has worked like a charm. **However, a couple days ago, I lost signal, even in my home (where I had never had issues with this before). After doing some online research, it seems to me that this was an issue with the SIM card, likely caused by my accidentally leaving the phone in a vehicle during a visit to the beach. The time frame of when I lost signal makes sense with that as well.**I realized that I still had the other two SIM cards (Verizon and AT&T) from the three that I had gotten when I activated my phone for the first time. I put in the AT&T card, and went through all of the steps on the website for putting a SIM card into a new phone. After about four hours, I restarted my phone. At this point, it shows a couple bars of service, but says "Emergency Calls Only", and will not let me text, use mobile data, or make phone calls.**Will the service kick in later, or will I need to purchase a new SIM card?
GetHuman-bayleede did not yet indicate what Tracfone should do to make this right.
I have an issue with Tracfone too
How GetHuman-bayleede fixed the problem
We are waiting for GetHuman-bayleede to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.