Thank you so much for your help, having a working phone is extremely urgent for me as I...

GetHuman-bayleede's customer service issue with Tracfone from July 2018

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Help with my Tracfone issue
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The issue in GetHuman-bayleede's own words
Thank you so much for your help, having a working phone is extremely urgent for me as I am leaving on a trip to fly by myself (for the first time) to a different state in only a few days!!**I have a Moto e* which I purchased unlocked and used with the BYOP plan. The sim card that I used was through T-Mobile, and for quite awhile now, it has worked like a charm. **However, a couple days ago, I lost signal, even in my home (where I had never had issues with this before). After doing some online research, it seems to me that this was an issue with the SIM card, likely caused by my accidentally leaving the phone in a vehicle during a visit to the beach. The time frame of when I lost signal makes sense with that as well.**I realized that I still had the other two SIM cards (Verizon and AT&T) from the three that I had gotten when I activated my phone for the first time. I put in the AT&T card, and went through all of the steps on the website for putting a SIM card into a new phone. After about four hours, I restarted my phone. At this point, it shows a couple bars of service, but says "Emergency Calls Only", and will not let me text, use mobile data, or make phone calls.**Will the service kick in later, or will I need to purchase a new SIM card?

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Tracfone

Customer service issue
Reported by GetHuman-bayleede
Jul 2nd, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 973 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth

Timeline

GetHuman-bayleede started working on this issue
Jul 2nd, 2018 7:30pm
GetHuman-bayleede confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 8:35pm

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