I discontinued my Tracfone service in ****, but want to reactivate service*new phone...

GetHuman-whittemo's customer service issue with Tracfone from July 2018

Help with my Tracfone issue
The issue in GetHuman-whittemo's own words
I discontinued my Tracfone service in ****, but want to reactivate service*new phone. I spoke with a rep. on ****** (ticket ***********). I recd. the new SIM card and inserted it today.**I'm confused as to how I active the phone service (Sim Card ********************* serial ****************) and obtain a new phone *. I attempted to select a plan on-line but I'm getting a message that there is an error although the Amex charge $**.** has gone through probably because service hasn't been activated.**I called the customer care **-***-***-****) and don't have the option to talk to someone and the automated service isn't helping.**Please help....thanks.
GetHuman-whittemo did not yet indicate what Tracfone should do to make this right.
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How GetHuman-whittemo fixed the problem
I used the Chat option and asked for a phone number
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Tracfone

Customer service issue
Reported by GetHuman-whittemo
Jul 2nd, 2018 - a yr ago
I have an issue with Tracfone too
Fixed
GetHuman-whittemo shared how to fix
Seen by 20 customers so far
Similar issue to 971 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman-whittemo started working on this issue
Jul 2nd, 2018 3:41pm
GetHuman-whittemo confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 5:05pm