WAS THE $** ON CREDIT CARD ISSUED? TRIPLE MINS WERE NEVER ISSUED NOT RESOLVED TO MY SATISFACTION AS ADDITIONAL MINS WERE NOT ADDED AND $** CREDITED JL
GetHuman-ommie's customer service issue with Tracfone from June 2018
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The issue in GetHuman-ommie's own words
I REFILLED MY MINUTES ON ****** WITH TRIPLE MINUTES AND $**.** OFF COUPON CODE ***** WHICH WAS ACCEPTED AND SHOWED A BALANCE OF $***, but it changed after putting in credit card. Please correct this paid amount and increase the minutes owed on the rollover minutes of almost **,*** mins. thank you Jennie Lohde*t*f three times today and man hung up. left number for recall within *-** mins. again t*f spoke with rep in Honduras. she took all pertinent info..code..mins and verified, then told me she had to get another rep to take care of giving me mins purchased and take off $** as code stated. This rep did not even ask two questions, she was no longer there? Is this a set up? will this be resolved...someone just came on line and now hung up again! now someone messing with phone giving a ringing and like busy signal, as i continue to hold on and not hang up.
am **, not a techie, and disabled and unable to be on phone for long periods
please make corrections
about ** yrs
only taken a week attempting to resolve this problem
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