For one hour I have been trying to add service days to my tracfone. Since the service...

GetHuman-ginnfami's customer service issue with Tracfone from June 2018

Help with my Tracfone issue
The issue in GetHuman-ginnfami's own words
For one hour I have been trying to add service days to my tracfone. Since the service days expired, tracfone deactivated my phone. Since the phone is deactivated your system will not recognize my phone number. Since your system will NOT connect me to a human and requires my phone number before I can reactivate my phone, I am unable to purchase more service days. I've tried live chat, where I was advised to call the customer service number. If I am unable to talk to someone who can help me, I will have to throw away my tracphones and get service somewhere else. Seriously, I don't imagine anyone there cares.
GetHuman-ginnfami did not yet indicate what Tracfone should do to make this right.
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Tracfone

Customer service issue
Reported by GetHuman-ginnfami
Jun 11th, 2018 - 9 mons ago
I have an issue with Tracfone too
Fixed
Seen by 11 customers so far
Similar issue to 688 others
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Timeline
GetHuman-ginnfami started working on this issue
Jun 11th, 2018 9:25pm
GetHuman-ginnfami indicated the issue is not fixed yet.
Jun 11th, 2018 11:46pm
GetHuman-ginnfami indicated the issue is not fixed yet.
Jun 13th, 2018 1:08pm
GetHuman-ginnfami indicated the issue is not fixed yet.
Jun 13th, 2018 1:09pm