I purchased a *** minute phone card, when I scratched off the back of the card, we coul...

GetHuman-bfwicker's customer service issue with Tracfone from June 2018

Help with my Tracfone issue
I purchased a *** minute phone card, when I scratched off the back of the card, we could not read the numbers. Immediately called customer service. They opened a ticket, sent copy of the receipt and phone card. When I called to check the status of the card now say they can't validate the card. It will take them another ** hours to make a decision. The customer service is in Columbia South America, no one in America I can speak to That's $** that is being stolen. When I spoke with the supervisor, Mary, I was told that they could take more time to evaluate, even though they have the card purchased and the receipt. What a scam!!!
I trust that Tracfone will make this right and come up with a resolution that is fair.
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Tracfone

Customer service issue
Reported by GetHuman-bfwicker
Jun 6th, 2018 - 2 mons ago
I have an issue with Tracfone too
Fixed
Seen by 7 customers so far
Similar issue to 176 others
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Timeline
GetHuman-bfwicker started working on this issue
Jun 6th 12:51pm
GetHuman-bfwicker indicated the issue is not fixed yet.
Jun 6th 2:30pm
GetHuman-bfwicker indicated the issue is not fixed yet.
Jun 11th 4:16pm
GetHuman-bfwicker indicated the issue is not fixed yet.
Jun 11th 4:18pm
GetHuman-bfwicker indicated the issue is not fixed yet.
Jun 11th 4:18pm
GetHuman-bfwicker indicated the issue is not fixed yet.
Jun 11th 4:26pm