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GetHuman748573's customer service issue with Tracfone from June 2018

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The issue in GetHuman748573's own words
I called last night asking that a new phone (for my mother) would be activated and the minutes text and data would be transferred from phone which she lost (was still active) this morning I called again because the phone was activated but no minutes etc. were transferred. I told it would take about ** minutes to transfer everything. three hours later it hasn't been transferred. I called again and they said the original ticket has been closed and I cannot transfer anything ! I then asked to be transferred to a supervisor so that may be able to help me and was hung up on ***.
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Customer service issue
Reported by GetHuman748573
Jun 4th, 2018 - a yr ago
I have an issue with Tracfone too
Seen by 2 customers so far
Similar issue to 556 others
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Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
GetHuman748573 started working on this issue
Jun 4th, 2018 5:02pm
GetHuman748573 indicated the issue is not fixed yet.
Jun 4th, 2018 5:40pm