I have an account. ***-***-****. I have lost my cell. Can I get a replacement cell?

GetHuman-terry_ec's customer service issue with Tracfone from June 2018

Help with my Tracfone issue
The problem I ran into: I have an account. ***-***-****. I have lost my cell. Can I get a replacement cell?
I trust that Tracfone will make this right and come up with a resolution that is fair.
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Tracfone

Customer service issue
Reported by GetHuman-terry_ec
Jun 1st, 2018 - 23d ago
I have an issue with Tracfone too
Fixed
Seen by 5 customers so far
Similar issue to 500 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman-terry_ec started working on this issue
Jun 1st 6:03pm
GetHuman-terry_ec indicated the issue is not fixed yet.
Jun 2nd 7:37pm