I purchased myself a new phone and had it all set up and running. I gave my old phone t...

GetHuman-fessende's customer service issue with Tracfone from May 2018

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Help with my Tracfone issue
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The issue in GetHuman-fessende's own words
I purchased myself a new phone and had it all set up and running. I gave my old phone to my grandson. When trying to activate his for him it took my new phone with my old number and closed it. Now i was on the phone for about * hours last night talking to a customer care we got it almost fixed but the time of closing came on us and we were disconnected. so now we still need to finish fixing the problem.*I have on my new phone the number is ***-***-**** the IMEI *************** it should also have ***minutes and **** text and *.**gb of data. the phone i gave to my grandson the number we got issued to it is ***-***-**** IMEI ***************** it should have *** min and what ever the triple time is for data and text. Neither of these phones are working at this time can not make calls out or receive incoming calls Please help me.
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Tracfone

Customer service issue
Reported by GetHuman-fessende
May 30th, 2018 - 2y ago
I have an issue with Tracfone too
Fixed
Seen by 10 customers so far
Similar issue to 484 others
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Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman-fessende started working on this issue
May 30th, 2018 2:35pm
GetHuman-fessende shared this issue with friends on Facebook
May 30th, 2018 2:43pm
GetHuman-fessende indicated the issue is not fixed yet.
May 30th, 2018 4:20pm