Unable to send or receive calls on my new phone (using old phone * due to old phone fel...

GetHuman-gmagoria's customer service issue with Tracfone from May 2018

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The issue in GetHuman-gmagoria's own words
Unable to send or receive calls on my new phone (using old phone * due to old phone fell in the water). I've dealt with * reps and still not resovled*phone * *** ***-******old phone sn :***CYWC*******SIM * ****************new phone sn :***F*********sim * **** ***** ************In April **** before the **th, which was the last day to renew, I bought for $**.** a *** day and it showed***** est. minutes on my old phone before it went in the water.*Reps are telling me I have no minutes left... That can't be right.
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Tracfone

Customer service issue
Reported by GetHuman-gmagoria
May 14th, 2018 - 10 mons ago
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Seen by 8 customers so far
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Timeline
GetHuman-gmagoria started working on this issue
May 14th, 2018 8:34pm
GetHuman-gmagoria confirmed the issue is fixed. Hooray!
May 15th, 2018 2:27pm