Agent said activation completed and minutes transferred to new phone and asked me to ma...

GetHuman-tom_gayl's Service or technical issue with Tracfone from April 2018

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Help with my Tracfone issue
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The issue in GetHuman-tom_gayl's own words
I was trying to activate my ne Samsung Galaxy tracfone and transfer my airtime minutes from my existing lg tracfone. ... Agent said activation completed and minutes transferred to new phone and asked me to make test call.test call resulted in getting message from Verizon that call could only be completed if I gave them my credit card. Now even my old lg tracfone gives me the same message.
Now I have no cell phone that works so I can't even return the new phone. I have attempted talking to at least six agents who either could not fix the problem or didn't understand the problem. Each of my efforts to talk to a supervisor resulted in losing the connection!
The ability to talk to a tracfone technician who can fix activation or at least re
How GetHuman-tom_gayl fixed the problem

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Tracfone

Service or technical issue
Reported by GetHuman-tom_gayl
Apr 2nd, 2018 - 5 years ago
Fixed
Seen by 10 customers so far
Similar issue to 2161 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth

Timeline

GetHuman-tom_gayl started working on this issue
Apr 2nd, 2018 7:05pm
GetHuman-tom_gayl indicated the issue is not fixed yet.
Apr 3rd, 2018 3:00pm
GetHuman-tom_gayl confirmed the issue is fixed. Hooray!
Apr 4th, 2018 1:12pm

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