Not a product issue. Hello, my name is Marlon Smith, I am a Global Supply Management St...
GetHuman-smithcos's customer service issue with Toys ''R'' Us from February 2019
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The issue in GetHuman-smithcos's own words
Not a product issue. Hello, my name is Marlon Smith, I am a Global Supply Management Student attending the Mike Illitch school of Business @ Wayne State University in Detroit, MI. *I have always been an avid fan of the Toys 'R Us brand and culture for so many years, yes, I'm as old as Geoffrey...I think. The many years of purchases from your various stores, I've always marveled at the amount of fellow shoppers that truly enjoyed the atmosphere of actually being there, in person, with other people! This is the point of this contact. I truly believe that people, regardless of the metrics provided to the contrary and the electronic, tech lifestyle, people still want to interact and experience in the physical with others in a pleasant,, happy atmosphere! Outside the home...truth! Just have to reintroduce this lost concept to the world, specifically Americana.This simple post should be the basis of your culture building mission, business model, and definitely the overall planned look! Just a second or third opinion shared.* Thank you.
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