Let me start by saying I love my **** Toyota SR*. It's been a good truck if not maybe...

GetHuman1962837's customer service issue with Toyota from January 2019

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The issue in GetHuman1962837's own words
Let me start by saying I love my **** Toyota SR*. It's been a good truck if not maybe even a great one..... until the other day. I had a flat driver side tire on *******. I am a ** year old customer who has worked maintenance and construction all of my life so I would say I am more than qualified to change a flat tire and have done so many times in my life. I also think I am above average in skills and intelligence. I became VERY FRUSTRATED trying to change a tire in the middle of a snow storm on an interstate road. I took out the manual and read the page on changing a tire. I think it's around page *** in the book) Step * "Assemble the jack handle extension as shown".... done. Step * " Insert the end of the jack handle extension into the lowering ***** and turn it counterclockwise"....... This is where the problem began. Unbeknownst to me or anyone of the * other people in my truck at the time, it's not that simple. After over ** minutes of attempting to lower the **** spare tire, I crawl under the truck (in the middle of a snow storm on an interstate road) and attempt to find out why I can't lower the tire. I peer through just enough of the spare tire rim to see where I am supposed to put the jack handle extension. I see the area and what appears to be an obstruction in the slot where the extension jack is supposed to go. I retrieve my pliers from my truck...... (thank God I carry tools or I would probably still be on the side of the road) and begin to attempt to remove said obstruction. After several minutes of struggling, laying on my back under the truck in the middle of a snowstorm to finally remove the obstruction. There is a "PLUG" that has to be removed prior to inserting the extension arm to lower the spare tire. NEEDLESS TO SAY I WAS NOT A HAPPY TOYOTA CUSTOMER AT THIS POINT IN TIME. I finally lowered the tire and attempted to start changing the tire. I looked for the proper placement to put the jack (according to the book provided with the picture). Guess what. When the front tire is completely flat, the jack will not fit into the correct location as shown. So I being resourceful decide to find another location. I start jacking the truck and get the flat tire off. OK I think I am going to make it at this point in time. But guess what, I run out of jack and can't get it high enough to get the new tire on. Being resourceful again, I lower the truck carefully down onto the existing flat tire and rim so it will allow the jack to be put into the correct location to once again try and raise the frame high enough to allow the spare tire to go on. IT WORKS!!! Yippee! I finish installing the spare, tighten the lugs and off I go an hour and a half later. Now I am not a tire changer for NASCAR but anyone should be able to change a tire in around half an hour. I have a few issues with this process.**) The directions in the book on how to change a tire never say ANYTHING about the "plug" I had to remove prior to lowering the spare tire.**) Whatever engineer thought this plug needed to be in the slot for the extension arm should find a different job.**) If the "plug was supposed to be removed during dealer prep, and it wasn't them I guess I get money back from my dealer prep to pay for my flat tire.**) If the plug is not dealer prep, then it should be in the book explaining how to change a tire. Either way something should be done for my frustration in this process.**) If I hadn't been resourceful and have a little mechanical ability I would still be there fixing my tire.**) IF this truck belonged to my wife or daughter and this occurred (which BTW they do know how to change a tire) I would be even more livid than I am now. * Can you sense my frustration?**) THis problem needs to be corrected for ALL FUTURE TOYOTA CUSTOMERS. I feel anyone who owns a car (or truck) should know how to change a tire. IF they don't so be it, but I can absolutely tell you there is no way an average person would have been able to do what I had to do to change a tire...... and that is not right!**I am not an unreasonable person, and I am not looking for a new truck for my frustration (although that would be nice a red one with chrome rims) but something needs to be done to address this for others and whatever Toyota deems to be fair for my frustration and aggravation of this problem. **During all of this turmoil my wife attempted to try and get roadside assistance which was also not a good experience. The operator was polite and friendly, but did not really get any help to us. We were on a off ramp from Interstate *** is Illinois. There were no mile markers (that we could see) there was no viable location other than on the off ramp to ***, and approximately between Hennepin and Princeton Illinois. There was no cross road. They couldn't find any Toyota dealer in a location that could come and assist us. What is the point of the road side assistance if they can't find someone to help us. Lastly they were going to contact a wrecker to have us towed...... but there were * people in the vehicle. It's against the law to tow a vehicle with anyone in the vehicle. Were they going to leave the other * people stranded on an interstate with no house around in the middle of a snow storm??? Too many things are an issue with something as simple as a flat tire. **My frustration with this simple event has me re-thinking my choice of vehicles for future purchase. I have a fleet of vehicles that I manage where I work. What has been a great truck is marred by problems that should never exist.
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Customer service issue
Reported by GetHuman1962837
Jan 14th, 2019 - 9 mons ago
I have an issue with Toyota too
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GetHuman1962837 started working on this issue
Jan 14th 5:29pm