I took my **** Toyota Prius to Toyota of the Desert in Cathedral City with two problems...
GetHuman-mahoban's customer service issue with Toyota from June 2018
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The issue in GetHuman-mahoban's own words
I took my **** Toyota Prius to Toyota of the Desert in Cathedral City with two problems. * - the car was wandering in the lane, and * - my gas mileage was only ** mpg. The car was diagnosed as needing rear brakes and a "front end". They fixed the brakes and were supposed to order parts but did not. A week later they promised to order parts again, but did not. Finally they ordered "shock absorbers" and installed them. The car still is wandering in the lane and the mpg is **. I am frustrated with their inability to diagnose and repair this vehicle. They do not keep appointments or follow through on promises.
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