I am active-duty military and had to cancel membership (for my wife Allison Cranston an...

GetHuman-cranstoc's customer service issue with Town Sports International from January 2019

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I am active-duty military and had to cancel membership (for my wife Allison Cranston and I, Curtis Cranston) for an army move. I was still charged the yearly fee a few days ago, despite needing to cancel. I spoke with my local BSC (Doug, Newton BSC) who was very rude about not cancelling ** days in advance (which was not obviously not possible due to quick change of station notification). I tried to cancel prior to the yearly fee being billed to us, but the BSC employees continued to delay*not be available when I went in to cancel and call over multiple days. We should not be charged a yearly fee for the year that we are not even members!! This is ridiculous and an obvious bias of the manager).
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Town Sports International

Customer service issue
Reported by GetHuman-cranstoc
Jan 14th, 2019 - 9 mons ago
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GetHuman-cranstoc started working on this issue
Jan 14th 3:38pm