On ******* at your NYSC in Long Beach NY I encountered a selfish entitled young woman w...
GetHuman-willf's customer service issue with Town Sports International from November 2018
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On ******* at your NYSC in Long Beach NY I encountered a selfish entitled young woman who insists on blasting her music in your pool area. This was the third time in about a month and for the third time I complained an employee came in and would only listen to her and not me. I was obviously annoyed and I let her know my opinion of her. She called the cops and they came and talked to me ,she lied about being threatened by me when in reality the thing that was hurt was her feelings. I was not charged with a crime .This club has had other members complain and I guess they just don't care that us older members can't handle the noise. Their is obviously one set of rules for her and another for the rest us at this club because they continued to allow her to blast the music despite the complaints. One day later the GM of the club decided to terminate my membership after meeting with employees who do not know me personally and he also never met with me in his office and was not interested in my side of it. I wonder what the outcome would have been had a young black man came in and blasted the music and some older women complained . Would you be willing to bet me the outcome would be the same as mine? Your GM fell for her crybaby act lock stock and barrel. I have been a member of this club for ** years and never had problems with anybody. I must remind you that we have free speech and due process in this country and your GM Anthony offered none because he was likely afraid because she's a woman and likely never addressed the previous complaints. This pool of yours also has a camera and my actions show I was never a threat as I am an older man who is diabetic and a stroke victim who is too old too be involved in any kind of altercation. I know that your company is not without its problems, do you really need more complaints, bad publicity and possibly another lawsuit? I hope you do the right thing and reinstate my membership , I would think you would like to keep longtime customers. Sincerely Yours, William Ferrari
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Nov 8th, 2018 3:39am
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