I have been a member of total woman gym for almost * years now- actually, more. Since t...

GetHuman-artichaw's customer service issue with Town Sports International from June 2018

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I have been a member of total woman gym for almost * years now- actually, more. Since the new manager, Jeanie took over, things of been a steady decline and while I understand that there are a lot of points of transition, what I witnessed today is completely unacceptable. After entering the gym, I was checking in and Jeannie was standing in the kids club- she yelled very loudly across the lobby “why are there so many of them in here?! where did they all come from?!” THEY? The assistant manager (a young African American lady) was standing there and looked at me looking embarrassed. She said that she would have a word with the manager because that was inappropriate. Before leaving the club, I spoke to Jeannie and she laughed it off and said, “oh well ,you know things get busy.” This is no excuse, especially seeing as she was very rude to my children when I brought them to the kids club a few months prior. At that time, I had made an appointment and she was so incredibly put out that I had brought them and that she would need to cover that area. I told her if it was so difficult for her to attend to them, that I would take them home. She just said, rudely, “no, it’s fine.” I don’t know what the problem is. This club has always been pretty good but this behavior towards the children is unacceptable and completely disgusting. I told her that she should be ashamed of herself and that I was very ashamed of her. I have spoken to her in the past about random stuff and while many people complain how rude she is, I have had no issues, until today. **The assistant manager just stood there and said nothing despite verbalizing to me that the manager Jeannie’s behavior was inappropriate.
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Town Sports International

Customer service issue
Reported by GetHuman-artichaw
Jun 15th, 2018 - 9 mons ago
I have an issue with Town Sports International too
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Seen by 8 customers so far
Similar issue to 5 others
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GetHuman-artichaw started working on this issue
Jun 15th, 2018 7:13pm
GetHuman-artichaw indicated the issue is not fixed yet.
Jun 15th, 2018 10:10pm
GetHuman-artichaw indicated the issue is not fixed yet.
Jun 17th, 2018 2:22am
GetHuman-artichaw indicated the issue is not fixed yet.
Jun 18th, 2018 8:52pm