I purchased * spots for the Atlanta Tough Mudder Half on October **th from Groupon. I r...
GetHuman-davwhl's customer service issue with Tough Mudder from October 2018
Help with my Tough Mudder issue
First: share to improve GetHuman-davwhl's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Tough Mudder help.
Before contacting them, items GetHuman-davwhl may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-davwhl's own words
I purchased * spots for the Atlanta Tough Mudder Half on October **th from Groupon. I redeemed one of those Groupons and purchased a ticket for the mudder event. I signed up for an account with the Active phone app and have a confirmation email from Active with a confirmation ID * of my purchase for the event. However, when I try to register with ID *, it says registration not found. Also, the event is not showing under my events on my app. I Still have * more spots to redeem for my group, but it still has not shown me registered, even though I have a confirmation email. Order ID* is C-*XLK*J*Y. My name is David Wheeler. Please help asap, as this event is in * days. Thanks.
GetHuman-davwhl did not yet indicate what Tough Mudder should do to make this right.
I have an issue with Tough Mudder too
How GetHuman-davwhl fixed the problem
We are waiting for GetHuman-davwhl to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.