I purchased * spots for the Atlanta Tough Mudder Half on October **th from Groupon. I r...

GetHuman-davwhl's customer service issue with Tough Mudder from October 2018

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I purchased * spots for the Atlanta Tough Mudder Half on October **th from Groupon. I redeemed one of those Groupons and purchased a ticket for the mudder event. I signed up for an account with the Active phone app and have a confirmation email from Active with a confirmation ID * of my purchase for the event. However, when I try to register with ID *, it says registration not found. Also, the event is not showing under my events on my app. I Still have * more spots to redeem for my group, but it still has not shown me registered, even though I have a confirmation email. Order ID* is C-*XLK*J*Y. My name is David Wheeler. Please help asap, as this event is in * days. Thanks.
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Tough Mudder

Customer service issue
Reported by GetHuman-davwhl
Oct 12th, 2018 - 11d ago
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