I have had service continuously for ** months. Last month I stopped working. I have ove...

GetHuman-suezqmor's customer service issue with Total Wireless from September 2019

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The issue in GetHuman-suezqmor's own words
I have had service continuously for ** months. Last month I stopped working. I have over **** reward points however only **** are available. I wanted to redeem points for a talk and text plan refill which is **** points. Live chat telling me I have to wait ** days for the remaining few points. Which absolutely does me no good I need service and don't have money I have accumulated all these points in almost a year time and short by a few to redeem which I'm not actually short they just aren't available. For just a few points there's nothing no one will do so I can have service while waiting to go back to work???? I've had service with other carriers that gave away free minutes to help so I didn't lose my number. This is sad customer service. If no one can help me after being a valued customer all year I am not continuing using Total Wireless. I'm not asking for anything that's not mine. I earned the points. Please help****-***-*****MEID- ***************SER- R**K******X

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Total Wireless

Customer service issue
Reported by GetHuman-suezqmor
Sep 29th, 2019 - a year ago
Not resolved
Seen by 19 customers so far
Similar issue to 721 others
0 customers following this
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Timeline

GetHuman-suezqmor started working on this issue
Sep 29th, 2019 5:18am
GetHuman-suezqmor indicated the issue is not fixed yet.
Sep 29th, 2019 5:19am
GetHuman-suezqmor indicated the issue is not fixed yet.
Sep 29th, 2019 5:19am
GetHuman-suezqmor indicated the issue is not fixed yet.
Sep 29th, 2019 5:20am
GetHuman-suezqmor indicated the issue is not fixed yet.
Oct 1st, 2019 7:27pm
GetHuman-suezqmor indicated the issue is not fixed yet.
Oct 2nd, 2019 12:23am