Gethuman are u going to help me ? My case with u started in JJuly. Why did you just drop me and no nothing?

GetHuman-songofan's customer service issue with Total Wireless from August 2019

Help with my Total Wireless issue
First: share to improve GetHuman-songofan's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-songofan may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-songofan's own words
I simply called to see what i had to do to get my son who died * days before phone *. Clearly sentimental reasons. He was on Sprint. So i JUST wanted to know the process . *THATS ALL. *and they told me id have to ask Sprint etc. ... Gethuman..i have not heard from you at all...re Total Wireless deleting all my saved voicemsgs FOR NO REASON *I wrote u in July and told u all u wanted to know but YOU didnt do anything to help me!! Why did you drop this?? **(Total Wireless deleted my phone * and gave me a new one WITHOUT ASKING OR TELLING ME . They gave me back my orig * after i spoke to superv right then. *PROBLEM ? THEY DELETED ALL MY SAVED VOICE MSGS FROM MY SON WHO JUST DIED. THAT WAS THE ONLY VOICE I HAD OF HIM. *it was THIER mistake. *But they didnt even care and coldly told me there was no way to retrieve them .*They dont backup before they do stuff and SINCE THEY DIDNT TELL ME THEY WERE GOING TO DO IT I DIDNT BACK UP BECAUSE I DID NOT TELL THEM TO DO ANYTHING. **so Gethuman i wrote u and wrote you. All i got from you is more "updates ? Tell us" and i kept saying no updated. I was and am WAITING FOR YOU. *I THOUGHT YOU WERE GOING TO CONTACT THEM FOR ME since they wont?? **GETHUMAN PLEASE TELL ME IF YOU ARE GOING TO TRY HELPING ME?? ARE U GOING TO CALL THEM? *IF NOT CAN U AT LEAST TELL ME ???
Oh they realized everything. She knew WHY i called and told me the answer. **SO WHY SHE SUDDENLY CHANGES MY * TO A COMPUTER GENERATED ONE I HAVE NO IDEA . *My guess is she had nothing to chalk up as actually DOING anything cuz we just talked. *Maybe she only gets paid or more pay by doing what she did and SHE KNEW SHE WAS DOING WRONG BECAUSE SHE NEVER EVEN MENTIONED IT.* SHE JUST DID IT.
See orig i wrote u. **I desperatly want my sons vouce msgs to me back. I want his voice back...**There us no way to ever get them back they said. **To me, now, i dont want to let this go. It was soo horrible and cruel what that woman did. Cruel yes cuz she knew my son just died and thats why i wanted to see how to get his old number. Cruel yes becuz she, without telling me, deletes knowing id also lose anything of my son i had on my phone. SHE KNEW. *So..i cant ever afford the phone id like and perhaps is even tech enough that i can prevent anything from happening from others. But basically i cant ever afford that phone (SAMSUNG GALAXY NOTE TEN PLUS fiveG) and i think total wireless should give me it, as an token for thier horrific cruel 'mistake'. **I cant EVER afford that phone *just like i cant EVER get my.sons voice back . **Total wireless deleted my all of SONS VOICE. They shouldnt have ever done that. **They havent offered even an spology. But if they did? I do not want free service becuz as if now i sob over what that service has done to me. And how callous they are about it. The ONLY decent way id know they are at all sorry is - give me at a loss of thiers the only phone id want. And its not even a loss to them. Its a writeoff.
Been service customer from start. And bought phones from them. Tell lots to try them
Called them * x and superv. They all are cold saying no way to retrieve them . Thats it.
How GetHuman-songofan fixed the problem

We are waiting for GetHuman-songofan to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Total Wireless's attention and get better help faster. Tap below to get started.
Having Total Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Total Wireless

Total wireless and lg phone from them
Customer service issue
Reported by GetHuman-songofan
Aug 6th, 2019 - 3 years ago
Not resolved
Seen by 35 customers so far
Similar issue to 653 others
0 customers following this

Timeline

GetHuman-songofan started working on this issue
Aug 6th, 2019 12:24am
GetHuman-songofan indicated the issue is not fixed yet.
Aug 6th, 2019 12:25am
GetHuman-songofan indicated the issue is not fixed yet.
Aug 6th, 2019 2:07am
GetHuman-songofan indicated the issue is not fixed yet.
Aug 6th, 2019 10:17pm
GetHuman-songofan indicated the issue is not fixed yet.
Aug 6th, 2019 10:18pm
GetHuman-songofan indicated the issue is not fixed yet.
Aug 6th, 2019 10:19pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers