Gethuman are u going to help me ? My case with u started in JJuly. Why did you just drop me and no nothing?

GetHuman-songofan's customer service issue with Total Wireless from August 2019

Help with my Total Wireless issue
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The issue in GetHuman-songofan's own words
I simply called to see what i had to do to get my son who died * days before phone *. Clearly sentimental reasons. He was on Sprint. So i JUST wanted to know the process . *THATS ALL. *and they told me id have to ask Sprint etc. ... Gethuman..i have not heard from you at Total Wireless deleting all my saved voicemsgs FOR NO REASON *I wrote u in July and told u all u wanted to know but YOU didnt do anything to help me!! Why did you drop this?? **(Total Wireless deleted my phone * and gave me a new one WITHOUT ASKING OR TELLING ME . They gave me back my orig * after i spoke to superv right then. *PROBLEM ? THEY DELETED ALL MY SAVED VOICE MSGS FROM MY SON WHO JUST DIED. THAT WAS THE ONLY VOICE I HAD OF HIM. *it was THIER mistake. *But they didnt even care and coldly told me there was no way to retrieve them .*They dont backup before they do stuff and SINCE THEY DIDNT TELL ME THEY WERE GOING TO DO IT I DIDNT BACK UP BECAUSE I DID NOT TELL THEM TO DO ANYTHING. **so Gethuman i wrote u and wrote you. All i got from you is more "updates ? Tell us" and i kept saying no updated. I was and am WAITING FOR YOU. *I THOUGHT YOU WERE GOING TO CONTACT THEM FOR ME since they wont?? **GETHUMAN PLEASE TELL ME IF YOU ARE GOING TO TRY HELPING ME?? ARE U GOING TO CALL THEM? *IF NOT CAN U AT LEAST TELL ME ???
Oh they realized everything. She knew WHY i called and told me the answer. **SO WHY SHE SUDDENLY CHANGES MY * TO A COMPUTER GENERATED ONE I HAVE NO IDEA . *My guess is she had nothing to chalk up as actually DOING anything cuz we just talked. *Maybe she only gets paid or more pay by doing what she did and SHE KNEW SHE WAS DOING WRONG BECAUSE SHE NEVER EVEN MENTIONED IT.* SHE JUST DID IT.
See orig i wrote u. **I desperatly want my sons vouce msgs to me back. I want his voice back...**There us no way to ever get them back they said. **To me, now, i dont want to let this go. It was soo horrible and cruel what that woman did. Cruel yes cuz she knew my son just died and thats why i wanted to see how to get his old number. Cruel yes becuz she, without telling me, deletes knowing id also lose anything of my son i had on my phone. SHE KNEW. *So..i cant ever afford the phone id like and perhaps is even tech enough that i can prevent anything from happening from others. But basically i cant ever afford that phone (SAMSUNG GALAXY NOTE TEN PLUS fiveG) and i think total wireless should give me it, as an token for thier horrific cruel 'mistake'. **I cant EVER afford that phone *just like i cant EVER get my.sons voice back . **Total wireless deleted my all of SONS VOICE. They shouldnt have ever done that. **They havent offered even an spology. But if they did? I do not want free service becuz as if now i sob over what that service has done to me. And how callous they are about it. The ONLY decent way id know they are at all sorry is - give me at a loss of thiers the only phone id want. And its not even a loss to them. Its a writeoff.
Been service customer from start. And bought phones from them. Tell lots to try them
Called them * x and superv. They all are cold saying no way to retrieve them . Thats it.
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Total Wireless

Total wireless and lg phone from them
Customer service issue
Reported by GetHuman-songofan
Aug 6th, 2019 - 3 years ago
Not resolved
Seen by 35 customers so far
Similar issue to 653 others
0 customers following this


GetHuman-songofan started working on this issue
Aug 6th, 2019 12:24am
GetHuman-songofan indicated the issue is not fixed yet.
Aug 6th, 2019 12:25am
GetHuman-songofan indicated the issue is not fixed yet.
Aug 6th, 2019 2:07am
GetHuman-songofan indicated the issue is not fixed yet.
Aug 6th, 2019 10:17pm
GetHuman-songofan indicated the issue is not fixed yet.
Aug 6th, 2019 10:18pm
GetHuman-songofan indicated the issue is not fixed yet.
Aug 6th, 2019 10:19pm

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