Will the J* Sky Pro get an update to Android *.* or will it be stuck at *.*.*? (SM-S***VL)

GetHuman-obsidion's customer service issue with Total Wireless from September 2018

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The issue in GetHuman-obsidion's own words
Check for updates ... As seeing that the J* **** phone line is starting to get updates for Android *.*, is there any expectancy that we will get the update as well? I have bought a J* Sky Pro from the Total Wireless website and received the phone via mail. When I got it, it had the Android *.*.* installed but with an *.* looking UI. My phone model is SM-S***VL. Just wondering if we will get an update or not.
The phone was expected to release with *.* but it came with *.*.* The phone has a *.* looking UI but no update has been added since the March **** secuity update. Other J* (****) models are getting the update.
I would like to see at least one update as the phone was initially promised with *.* but we are stuck with *.*
Nope, rooting or manually modifying the phone breaks terms of use.
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Total Wireless

*SM-S***V*L Total Family Wireless service
Customer service issue
Reported by GetHuman-obsidion
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 121 others
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GetHuman-obsidion started working on this issue
Sep 14th, 2018 4:45pm