Good evening,**Please help! I purchased a television on Black Friday (November...

GetHuman-carenbus's Complaint issue with Toshiba from June 2019

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The issue in GetHuman-carenbus's own words
Good evening,**Please help! I purchased a television on Black Friday (November **, ****) and waited in line for hours to get this Toshiba TV.*image.png*The television has been wonderful, and I was completely satisfied with it, until * days ago (** months after purchase!!!)*and I returned home to a black screen!!! I changed the HDMI cord, and tried to contact Best Buy. I did contact customer service with Best Buy, and they informed me that I did not purchase an extended warranty and that there was nothing that they could do for me.**This television is only * *** years old, and is a $***.** TV . According to your website, average life of a television is over ***,** hours. I have about **** on this Toshiba TV..**Please help me get reimbursed for this tv.**Thank you for all your help***Caren Bushee****-***-*****C*****@***.com**---------- Forwarded message ---------*From: Best Buy *BestBuyI*****@***.com* *Date: Wed, Jun **, **** at *:** PM*Subject: Your Best Buy receipt*To: *C*****@***.com**** *Please keep this e-mail for your records.*View: Web* BEST BUY* GEEK SQUAD* *Thank you for shopping at Best Buy*.*Thank you for requesting an e-mail copy of your receipt. The details of your purchase are below. **All your purchases are also available to view online - just click on the “View My Purchases” button. **If you need to make a return or exchange, please review our Return and Exchange Policy.***We appreciate your business and look forward to seeing you again soon. **Sincerely, **Your Customer Care Team *Member ID: ********** **View My Purchases* ***YOUR BEST BUY RECEIPT**KEEP FOR YOUR RECORDS**barcode******** Duplicate Receipt ******* * Welcome to Best Buy **** * **** N DUPONT HWY * DOVER, DE ***** * (***) ***-***** ***Val *:******-******-******-******-******-********* *** **** ******** **:*** * Duplicate Receipt* ******************* *********** **L***U** ***.** * X TOSHIBA **L***U** UHD (*K) **HZ LED* ***.** Was Price* ***.**- Sale Discount * Sales Tax *.** ******** ST. JUDE DO *.** * ST. JUDE DONATION * Sales Tax *.** * ---------- * Subtotal ***.** * Sales Tax *.** * ********** * Total ***.** * *************** ChipRead USD$ ***.** *US DEBIT - DEBIT*BUSHEE* CAREN *Approval *******Verified By PIN**MODE: Issuer*AID: A**************Reference Number: **************** Other Savings: ***.** * Total Savings: ***.** ***My Best Buy *Member ID ****************Learn how to safely unbox your new TV:**HandleWithCare**CAREN M,*Thanks for shopping at Best Buy today!*Your My Best Buy balance as of ***********Posted points: ***Go to for more info* * Devices that can be activated and * cell phones have a **-day return * policy for all customers. * **-day return period on * almost everything else. * * Restocking fee applies on select items * * Purchases made between Oct. **, **** and * Dec. **, **** qualify for our Holiday * Returns and Exchange promise and most * purchases may be returned * through Jan. **, ****. * * A valid receipt is required for all * returns. Except where prohibited, we may * request an ID. ID info may be stored in a * secure, encrypted database used for * tracking returns and exchanges. * * Returned items missing accessories are * subject to a missing part fee. Best Buy * reserves the right to deny any return. * * For return policy details and a complete * list of exceptions, ask for a policy * brochure or go to*Returns. * * To learn about our privacy practices * please visit*privacy. * * Your Customer Service PIN is: * **** *** **** ****** * * *****EXCLUSIVE OFFERS RIGHT IN YOUR ACCOUNTOnly for My Best Buy* members*Save now with deals*on the tech you love**Access Offers* *****Deal of the Day *A great deal, every day**Shop Now* ** *Deal of the Day* *Geek Squad* *Credit Cards* *Customer Service* *Follow us and share your story* * * *Facebook Twitter Instagram Pinterest LinkedIn* * *Your privacy is important to Best Buy. For more information on how Best Buy protects your privacy, steps you can take to protect your personal information and alerts on privacy risks facing consumers, please visit the Best Buy Privacy Hub. **EXPERT SERVICE. UNBEATABLE PRICE:**See Price Match Details in store or online at*PMG. ****Best Buy **** Penn Avenue South, Richfield, MN *****-**** *** **** Best Buy. All rights reserved.

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Complaint issue
Reported by GetHuman-carenbus
Jun 15th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1424 others
0 customers following this


GetHuman-carenbus started working on this issue
Jun 15th, 2019 12:42pm
GetHuman-carenbus indicated the issue is not fixed yet.
Jul 12th, 2019 2:54pm
GetHuman-carenbus indicated the issue is not fixed yet.
Jul 12th, 2019 2:58pm

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