I am attempting to help a friend out with her Toshiba Laptop C-** A**** Satellite. When...

GetHuman-itsalulu's repair request issue with Toshiba from May 2019

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Depending on the type of damage to set up a repair you will need to call in.
The issue in GetHuman-itsalulu's own words
Boot Up ... I am attempting to help a friend out with her Toshiba Laptop C-** A**** Satellite. When it is turned on, it does not boot into any mode. There is a circle at the bottom of the Toshiba Logo Screen. After a few minutes, the screen turns blue with a message that reads your computer ran into a problem and needs to be restarted and that it is just collecting some error information. Then it goes back to black with Toshiba Logo and the spinning circle. I am chatting on my computer, not hers, of course. I need someone who can assist me with an online chat step by step.
None of the boot options work.
GetHuman-itsalulu did not yet indicate what Toshiba should do to make this right.
I have gone online and looked for answers. I have tried resetting, restoring, advanced options, etc. all to no avail.
I have an issue with Toshiba too
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Toshiba

Toshiba C**-A****
repair request issue
Reported by GetHuman-itsalulu
May 20th, 2019 - a mon ago
I have an issue with Toshiba too
Not resolved
Seen by 8 customers so far
Similar issue to 1327 others
0 customers following this
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Timeline
GetHuman-itsalulu started working on this issue
May 20th 2:11pm
GetHuman-itsalulu indicated the issue is not fixed yet.
May 22nd 7:27pm
GetHuman-itsalulu indicated the issue is not fixed yet.
May 23rd 10:32pm