i have To****ba laptop satellite l***-s**** model psk*cu-*fm**u serial number *a...

GetHuman-asecond's customer service issue with Toshiba from June 2018

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The issue and preferred resolution, in GetHuman-asecond's own words:
i have To****ba laptop satellite l***-s**** model psk*cu-*fm**u serial number *a******w. I am unable to restore it to manufacture settings by powering and pressing * at the same time. it doesn't switch to bios even if I click F* when starting up. how do I restore the manufactures settings. Just beeping sound and it starts up as usual. I bought it in **** and no windows OES included.
I trust that Toshiba will make this right and come up with a resolution that is fair.
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Toshiba

Customer service issue
Reported by GetHuman-asecond
Jun 5th, 2018 - 16d ago
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Timeline
GetHuman-asecond started working on this issue
Jun 5th 12:13am