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The issue in GetHuman1350580's own words
I bought my daughter a large tote from Tory Burch in May of ****. About * months ago the straps started peeling. Unfortuneatly she waited until today to attempt to return it. The associate said there was only a one year warranty on the purse. It is my opinion that a $*** purse should last more than a year. You should stand by your product and replace the straps. I was told you do not. I asked if she could buy replacement straps and the sales asociate said no!
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