I bought my daughter a large tote from Tory Burch in May of ****. About * months ago t...

GetHuman1350580's customer service issue with Toryburch.com from October 2018

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The issue in GetHuman1350580's own words
I bought my daughter a large tote from Tory Burch in May of ****. About * months ago the straps started peeling. Unfortuneatly she waited until today to attempt to return it. The associate said there was only a one year warranty on the purse. It is my opinion that a $*** purse should last more than a year. You should stand by your product and replace the straps. I was told you do not. I asked if she could buy replacement straps and the sales asociate said no!
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Toryburch.com

Customer service issue
Reported by GetHuman1350580
Oct 15th, 2018 - 2 mons ago
I have an issue with Toryburch.com too
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Seen by 2 customers so far
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Timeline
GetHuman1350580 started working on this issue
Oct 15th 8:24pm
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Oct 15th 8:24pm
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Oct 15th 8:24pm