I'm very irritated. I sent an email to Torrid Canada explaining that I don't understand...

GetHuman5191925's Complaint issue with Torrid.com from August 2020

Help with my Torrid.com issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5191925's own words
I'm very irritated. I sent an email to Torrid Canada explaining that I don't understand why the Hamilton store won't allow touching garments to the point of holding up to bodies (generically assessed for Covid), but has a ** day return policy for garments taken off premises.*Initially, it was a heads up...why? Let's think about this...*The response...is... generic...and does show consideration to the issue.*Please respond with a more specific response. If this is not received, will be contacting media. Thank you.

GetHuman5191925 did not yet indicate what Torrid.com should do to make this right.

How GetHuman5191925 fixed the problem

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Torrid.com

Complaint issue
Reported by GetHuman5191925
Aug 23rd, 2020 - 8 months ago
Fixed
Seen by 3 customers so far
Similar issue to 62 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5191925 started working on this issue
Aug 23rd, 2020 10:19pm
GetHuman5191925 confirmed the issue is fixed. Hooray!
Aug 29th, 2020 10:45pm