Gift cards that I had purchased and received, were lost in the Us Mail when being sent...

GetHuman-gbmeyers's customer service issue with Topgolf from January 2019

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The issue in GetHuman-gbmeyers's own words
Gift cards that I had purchased and received, were lost in the Us Mail when being sent to my son for Christmas. I called and spoke to a rep ( Oscar) this afternoon asking to cancel those gift cards and reissue new ones. He told me I had to reorder them and when I got the new order number I could call and they would cancel the old cards and credit my card for them. I understand they are non refundable but I was told by there Rep that this process is what will accomplish what I want. I tried to call back and could no longer reach any to provide the new order number to get the originals canceled and my account credited. I don’t know how to reach person to complete the transactions. Help
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Topgolf

Customer service issue
Reported by GetHuman-gbmeyers
Jan 4th, 2019 - 3 mons ago
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GetHuman-gbmeyers started working on this issue
Jan 4th 10:16pm