I purchased two items from Tophatter and paid PayPal. Neither item has shown up. I wa...

GetHuman-sordapla's Missing Item issue with TopHatter from April 2021

Help with my TopHatter issue
First: share to improve GetHuman-sordapla's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-sordapla's own words
I purchased two items from Tophatter and paid PayPal. Neither item has shown up. I want my money refunded asap. This is the second time I have reached out to your company with zero response.**Information for both items below.**Payment sent to Tophatter, Inc.*March *, **** at *:**:** PM PSTTransaction ID: *VJ*****E*********Payment Status: COMPLETED*Payment Type: Checkout*Gross amount*-$*.** USD*Shipping address*Sordelet Inc*** Forest street*Montclair, NJ ******United States*Confirmed*Order details*Quantity*Price*Subtotal*TOPHATT*************$*.** USD**$*.** USD*Purchase Total*$*.** USD*Your Payment*Purchase Total-$*.** USD*Sales Tax$*.** USD*Net Amount-$*.** USD*Invoice ID**********Contact info*Tophatter, Inc.*The receiver of this payment is Verified******@***.com*Funding details*Funding Type: Debit Card*Funding Source: -$*.** USD - VISA ending in x-*****This transaction will appear on your bill as PAYPAL *TOPHATTER ********MemoTOPHATT********************************************************************************************Payment sent to Tophatter, Inc.*March *, **** at *:**:** PM PSTTransaction ID: **E*****MT******W*Payment Status: COMPLETED*Payment Type: Checkout*Gross amount*-$**.** USD*Shipping address*Eve Beadle**** Goad Road*Wrenshall, MN ******United States*Confirmed*Order details*Quantity*Price*Subtotal*TOPHATT*************$**.** USD**$**.** USD*Purchase Total*$**.** USD*Your Payment*Purchase Total-$**.** USD*Sales Tax$*.** USD*Shipping Amount$*.** USD*Handling Amount$*.** USD*Insurance Amount$*.** USD*Gross Amount-$**.** USD*PayPal Fee$*.** USD*Net Amount-$**.** USD*Invoice ID**********Contact info*Tophatter, Inc.*The receiver of this payment is Verified******@***.com*Funding details*Funding Type: Debit Card*Funding Source: -$**.** USD - VISA ending in x-*****This transaction will appear on your bill as PAYPAL *TOPHATTER *******

GetHuman-sordapla did not yet indicate what TopHatter should do to make this right.

How GetHuman-sordapla fixed the problem

We are waiting for GetHuman-sordapla to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get TopHatter's attention and get better help faster. Tap below to get started.
Having TopHatter issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

TopHatter

Missing Item issue
Reported by GetHuman-sordapla
Apr 1st, 2021 - 4 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 2085 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-sordapla started working on this issue
Apr 1st 12:40am

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies