I purchased two items from Tophatter and paid PayPal. Neither item has shown up. I wa...

GetHuman-sordapla's Missing Item issue with TopHatter from April 2021

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The issue in GetHuman-sordapla's own words
I purchased two items from Tophatter and paid PayPal. Neither item has shown up. I want my money refunded asap. This is the second time I have reached out to your company with zero response.**Information for both items below.**Payment sent to Tophatter, Inc.*March *, **** at *:**:** PM PSTTransaction ID: *VJ*****E*********Payment Status: COMPLETED*Payment Type: Checkout*Gross amount*-$*.** USD*Shipping address*Sordelet Inc*** Forest street*Montclair, NJ ******United States*Confirmed*Order details*Quantity*Price*Subtotal*TOPHATT*************$*.** USD**$*.** USD*Purchase Total*$*.** USD*Your Payment*Purchase Total-$*.** USD*Sales Tax$*.** USD*Net Amount-$*.** USD*Invoice ID**********Contact info*Tophatter, Inc.*The receiver of this payment is Verified******@***.com*Funding details*Funding Type: Debit Card*Funding Source: -$*.** USD - VISA ending in x-*****This transaction will appear on your bill as PAYPAL *TOPHATTER ********MemoTOPHATT********************************************************************************************Payment sent to Tophatter, Inc.*March *, **** at *:**:** PM PSTTransaction ID: **E*****MT******W*Payment Status: COMPLETED*Payment Type: Checkout*Gross amount*-$**.** USD*Shipping address*Eve Beadle**** Goad Road*Wrenshall, MN ******United States*Confirmed*Order details*Quantity*Price*Subtotal*TOPHATT*************$**.** USD**$**.** USD*Purchase Total*$**.** USD*Your Payment*Purchase Total-$**.** USD*Sales Tax$*.** USD*Shipping Amount$*.** USD*Handling Amount$*.** USD*Insurance Amount$*.** USD*Gross Amount-$**.** USD*PayPal Fee$*.** USD*Net Amount-$**.** USD*Invoice ID**********Contact info*Tophatter, Inc.*The receiver of this payment is Verified******@***.com*Funding details*Funding Type: Debit Card*Funding Source: -$**.** USD - VISA ending in x-*****This transaction will appear on your bill as PAYPAL *TOPHATTER *******

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TopHatter

Missing Item issue
Reported by GetHuman-sordapla
Apr 1st, 2021 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 2085 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-sordapla started working on this issue
Apr 1st, 2021 12:40am