I sent this online message to TopHatter, ********, at *:** PM. I have not heard anythin...

GetHuman4195345's Refund a Charge issue with TopHatter from January 2020

Help with my TopHatter issue
The issue in GetHuman4195345's own words
I sent this online message to TopHatter, ********, at *:** PM. I have not heard anything yet (********, at **:** AM).**Hello, and Happy New Year *)**I still haven’t received the Four Currency Holder’s, that are a part of my orders from Taterhill Trading Company. I am very disappointed. **I have been very happy with my other TopHatter purchases. I have turned other people on to buying from TopHatter, because the deals are so good! This retailer, and lack of support on these orders, from TopHatter, however, has been disappointing. **Can you please help me? I would like a refund of the price for those purchases ($**.**). Otherwise I will report this to my Visa credit card company, for false advertising and goods. **Please process a refund of $**.**. I look forward to continuing to shop with TopHatter. Thank you in advance for your assistance. I also look forward to a message that the refund has been processed. ***Tara Stanton

GetHuman4195345 did not yet indicate what TopHatter should do to make this right.

How GetHuman4195345 fixed the problem
I am not aware if Get Human contacted TopHatter, or if the company merely responded to my multiple emails. Regardless, I did mention GH in my next reply. **I resolved the issue by explaining the situation to my credit card company’s resolution dispute department. I was immediately credited the full amount of charges.
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TopHatter

Refund a Charge issue
Reported by GetHuman4195345
Jan 3rd, 2020 - 2 years ago
Fixed
GetHuman4195345 shared how to fix
Seen by 16 customers so far
Similar issue to 1386 others
0 customers following this
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Timeline

GetHuman4195345 started working on this issue
Jan 3rd, 2020 6:01pm
GetHuman4195345 confirmed the issue is fixed. Hooray!
Jan 4th, 2020 6:46pm