TopHatter Customer Service Issues

I have been prevented from bidding on Tophatter auctions and their reason was there were too many canceled orders. However, Tophatter was the one canceling them, not me. They claim it was due to slow payment. Some canceled orders were because I found the same item for a better price but still purchased it from Tophatter. Despite this, the items I received were damaged, wrong, incorrect size, missing parts, or did not work at all. I would like the ability to bid again since these issues were not intentional on my part. I am seeking a resolution to this matter. Thank you.

Hello Tophatter, I recently lost all my apps and with them, I lost access to the items I won in bids. I won two robots, a video camera, dolls, a sweater, a dream catcher with lights, a wool vest, and a Betty Boop item. Despite having paid for all these items, I have not received anything yet. I reached out to you previously but have not heard back. My name is Beatriy Kim Doucet, and I reside at [redacted] Rue Principal, Saint Zotique, Quebec, Canada. My contact number is [redacted]. I am eagerly awaiting your response. Thank you.

I attempted to purchase a skull necklace, but Tophatter canceled my order before I could make the payment. Now, I have received a message stating that I am permanently banned from bidding. I did not cause this situation, and I am upset that I cannot bid again. I have been a loyal customer and have spent a significant amount of money on Tophatter. I would like Tophatter to restore my bidding privileges and provide a response to this issue.

I recently received a package on Saturday containing two sets of your stackable bowls, perfect for picnics and gatherings. Sadly, despite being well wrapped this time, both sets arrived damaged. One set had a broken latch, and the other set had a broken latch and a shattered bottom bowl. These were intended as Christmas presents, but their current condition is unacceptable. I will need to look for alternative gifts now. I still have three more packages either in transit or being prepared for shipping. At the moment, I'm a dissatisfied customer. Unfortunately, I don't have a smartphone to send pictures. Thank you for your assistance. Mary E. Lee

It seems like the issue stems from improper packing and rough handling of the package. The initial package was only wrapped in the white plastic it was shipped in, without any padding or additional protection. Although the other two packages were well-wrapped and padded, they were all sent together in the same shipment. Unfortunately, one set was significantly damaged, with one side completely crushed. It appears that the items are more fragile than originally anticipated.

I received the package in a plastic envelope and flimsy box that was severely damaged, causing the earpiece holder to break. Despite following the instructions, the device did not work after being plugged in for 45 minutes. It's disappointing that there was no bubble wrap for shipping to Canada, especially considering the long journey. The other two items I purchased locally worked fine, but this one was meant to be a birthday present in February. Response from Tophatter: Dear Sandra, I apologize for the inconvenience caused by the damaged item you received. Please note that you can request a return for any unsatisfactory purchases within 30 days of delivery. You can initiate the return process by following these steps: 1. Go to the menu and select My Orders. 2. Choose the item you want to return. 3. Click on Return Item. 4. Select your refund method and provide a reason for the return. 5. You will receive further instructions via email regarding your return request. If you require more guidance, please refer to the "How do I request a return?" section for additional information. Thank you for your understanding. Sincerely, Riz K.

I would appreciate it if you could please address the mistake with my order. I am becoming increasingly frustrated as my issue has not been resolved. The incorrect item was sent to me, and the post office requires a return label for me to send it back. The deadline for the return is the 22nd; otherwise, I will lose my money. This was meant to be a Christmas gift, and receiving the wrong order is disappointing. Could you kindly send a return label to my email so I can return the item before the deadline? Thank you for your assistance.

I am Raciye Sui. I have written about my situation 10 times without any response. As a new customer, I placed many orders in September. Unfortunately, I had to urgently travel to Turkey on 9-26-[redacted] due to my mother's passing and returned on 11-24-[redacted]. I can provide a copy of my passport as proof. Despite the advertisements, the products I received from Tophatter were not as described. For example, order #[redacted]1, an Apple Macbook, arrived with deep scratches and cannot be given as a gift. The perfumes I ordered like CHRISTTIAN DIOR JOY, CHANEL PARFUM, GUCCI BLOOM, and LANCOME LA VIE do not smell as expected and some seem like toys. Despite reaching out multiple times to the support center explaining the issues, they have only refunded a few items mistakenly ordered. I am an 80-year-old lady seeking a resolution for the defective products. I am unable to locate Tophatter's corporate contact information and request assistance in escalating my refund request. If unresolved, I may involve NBC TV for assistance. Thank you for understanding.

My order number [redacted]0 for a toy hamster that repeats what you say did not arrive. Upon checking my orders on Tophatter, it indicated that my order was delivered on December 4 to an old address. Oddly, all my other items were successfully delivered to my current address. I did receive another order from Tophatter on December 4 at the correct address, so why was there a change specifically for this one package to an address I haven't used since May? I visited the supposed delivery address and found no sign of the package. This toy was meant as a Christmas gift for my grandson, and I am more interested in receiving the item than a refund. Even though Tophatter claims it's not their issue post-shipping, the fact remains that they sent the package to the wrong address. I kindly request assistance in locating my item. The tracking number is LS[redacted]45CN.

After successfully bidding on an item from Scentbird, I was directed to sign up for a monthly subscription of a well-known men's cologne for $14.95 a month. I am not interested in committing to monthly shipments, particularly of a cheaper version of a familiar cologne. Despite my attempts, I am struggling to cancel this order. My order number is #[redacted]38. There seems to be no direct link to cancel the order on Tophatter's platform, and communication with both the seller and Tophatter has not led to a resolution. The order is now marked as redeemed without my confirmation. I have followed the instructions for a refund without success. If this continues, I might need to consider closing my Tophatter and PayPal accounts to prevent further charges.

I recently received a cancellation email for my order # [redacted]9 placed on December 6, [redacted], for the Crystal Skull Vodka Bottle ([redacted] ml). I am disappointed by this news. I suspect that I won the item at too low a price resulting in a significant loss for the seller. I am interested in buying the item at a more reasonable and acceptable price. Could you kindly assist in conveying this message to the seller? I understand that winning the item at such a low price may have been inappropriate given its value, but I felt fortunate at the time.

Hello, I made multiple purchases on Tophatter. Two orders, Order #[redacted]0 placed on November 26th, and Order #[redacted]1 placed on November 27th, have not arrived after over a month. According to Tophatter's policy, if orders aren't received within 30 days, a refund is issued. It's now December 29th, and I have yet to receive a refund for these items that were meant to be Christmas gifts with estimated delivery before December 25th. As it's nearly January 1st, I respectfully request a refund. Thank you.

Dear Customer Service, I am writing to address my recent purchase of a Christmas picture with Santa Claus. After reconsidering, I have decided I no longer want the item and attempted to cancel it the day after placing the bid. However, the seller declined my request. I was informed that if the item arrived after Christmas, I would be eligible for a refund. I received the item this past Saturday and was also supposed to receive $20.00 for this picture and an additional amount for canceling another item. Having received the picture, I must express my dissatisfaction with the quality as the image is not very clear. I am prepared to return the item on my own expense. I would appreciate your prompt attention to this matter. Thank you, Mrs. E. Ratel

Dear Customer Service, On December 10, [redacted], I won a pair of boots that were supposed to be delivered by December 30, [redacted]. Despite sending two emails regarding order #[redacted]4 for black boots in size 8 medium, I have not received any response. I was home all day on delivery day, but no one came by. After contacting support on December 31, being told the order was in transit, it's now January 3, [redacted], and I am still waiting. My name is Ms. D. Young, but my credit card is under the name Marvietta Young. I would appreciate an update on the status of my order. Thank you.

I messaged TopHatter on 01/01/20 at 1:00 PM, but as of 01/03/20 at 11:00 AM, I have not received a response. Hi there, and Happy New Year! I am still waiting for the Four Currency Holders that are part of my order from Taterhill Trading Company. I am disappointed with the lack of support from TopHatter regarding this issue, as my past purchases have been satisfactory. I have recommended TopHatter to others due to the great deals, but the situation with this order is disappointing. I kindly request a refund of $17.32 for the missing items. If I do not receive a resolution, I will have to escalate this matter to my Visa credit card company for further assistance. I appreciate your prompt attention to this matter and am hoping for a smooth resolution. Thank you for your help, and I eagerly await confirmation of the refund. Best regards, Tara S.

I have noticed multiple instances where my orders were incomplete, missing items like cords. Recently, I bought a hooded warm sweater (#[redacted]16), but didn't receive any notification about it being out of stock. Though you mention a refund, I only see store credit in my account. I prefer a refund to my credit card or the option to double my credit. This situation caused me inconvenience as I had to buy a more expensive sweater elsewhere. Communication regarding order status would've been appreciated. I have faith in our business relationship but would appreciate better service, like sending the missing items for my night vision scope and a sling for my slingshot. I hope we can improve our future transactions.

Hello, I ordered three items, but I have not received any of them. The tracking shows one was delivered to the wrong address, and the other two have not arrived. The order numbers are [redacted] [redacted], [redacted], and [redacted]8. I paid for the merchandise and I am eager to receive them. I plan to reach out to the Better Business Bureau to address this issue. Thank you.

Tophatter canceled multiple items I purchased, resulting in $[redacted] being credited to my account. This led to my account being suspended as they warned about excess cancellations. Despite intending to buy those items, I now have $[redacted] tied up in my account. After contacting support, they first cited technical issues and later stated my suspension was due to policy violations. I dispute this as I didn't breach any rules. Additionally, they suggested my wife use my account after locking hers for alleged duplicate accounts, which was not true. She tried to keep her account active by paying for mistakenly bid items and even provided her ID for verification. Now her account has $35, mine has $[redacted], and over [redacted] items got canceled. This situation feels unfair, especially if Tophatter used my account to request returns without permission. I seek assistance as we are being penalized for residing at the same address, despite complying with all verification requests.

I experienced an issue with TopHatter where they canceled numerous items, putting $*** into my account. This led to my account being suspended, even though I did not want the items refunded. I am frustrated about losing over $*** that I had planned to spend. I reached out to customer support multiple times, and even though they claimed it was due to technical problems, I later received a message saying my account was suspended for policy violations, which I believe is unjust. My wife also faced a similar situation, where despite complying with verification requests, her account remains suspended with ** dollars. I find it unfair that TopHatter is penalizing us for living at the same address. This entire ordeal is both frustrating and feels like discrimination against loyal customers like us. I urge for assistance in unlocking my account so I can utilize the $[redacted] balance. Thank you.

I recently had several items canceled by TopHatter, resulting in $*** being credited to my account. As a result, my account got suspended, even though I only intended to purchase the items I bid on. I am frustrated to have $*** stuck in an account that I cannot access. Despite reaching out multiple times, I was informed of policy violations without any clear explanation. My wife faced a similar issue, being directed to use my account after hers was wrongly suspended. This has led to her account being locked with ** dollars and mine now inaccessible with *** dollars and many canceled items. It feels unjust and discriminatory that we are being penalized for simply residing at the same address and trying to resolve the situation. I hope for a fair resolution as we have not violated any policies.