I started using tophatter last night and was bidding on a certain type of tablet. At le...

GetHuman3744283's Refund a Charge issue with TopHatter from October 2019

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The issue in GetHuman3744283's own words
I started using tophatter last night and was bidding on a certain type of tablet. At least I thought I was but before I knew it I got two u won confirmations at almost the se time. One for a tablet that doesn't have what I need and the other for what I do. I even tried to just ignore the confirmation hoping it would just revert but it forced me to pay for it. So I tried to request a refund before it would be shipped as to save everyone money but when u request a refund it doesn't allow u to type out a msg to the seller just allows u to pick an option amd that's it. So I did and them I got a response saying denied. This doesn't make sense because according to ur policy everything is ***% returnable within ** days so why would I be forced to receive the item if I'm just going to send it back? I have no use for this other tablet. The one I did want is just going to be a back up for my daughters tablet and I'm already concerned that I wont be able to hook it up to *g meaning it will only work within wifi range. Anyways the order * ********. I also tried to click ur link that says to click for more info on why ur item was not eligible for a refund before shipment and it sends me to an error page. I do not want this product amd will be putting on the box return to sender if I'm forced to receive it because I'm not going to pay for shipping when I immediately tried to cancel the mistake. Also I do have other canceled orders on my account but those are all for the same reason. I thought they were full diamond painting pictures and they're only partial diamond lics and I dont like those.

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TopHatter

Refund a Charge issue
Reported by GetHuman3744283
Oct 11th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 2418 others
0 customers following this

Timeline

GetHuman3744283 started working on this issue
Oct 11th, 2019 9:26am