I am a victim of credit card fraud. There are four charges on my statement made to your...

GetHuman3359564's customer service issue with TopHatter from August 2019

Help with my TopHatter issue
First: share to improve GetHuman3359564's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3359564 may need:
Username, Password, and Email address on the account
The issue in GetHuman3359564's own words
I am a victim of credit card fraud. There are four charges on my statement made to your company.*(*st) ********* @*:**AM for $***..*(*nd) ********* @ *:**AM for $***..*(*rd) ********* @ *:**AM for $**..*(*th) ********* @ *:**AM for $***. *Totaling $***. *Non of these purchases were made by me. I have contacted the credit card company and the card has been cancelled. It can up to ** days to refund the funds. I can wait, or another option was to contact all the merchants myself. Which would be of course much faster. I would prefer over the phone conversation but was unable to get through to support. *I am on disability,"my only income." Therefore funds are very limited. Once a month a deposit is made. This morning when I checked the balance all but $** was gone. I am unable pay rent, electric, etc. I have been on the phone, literally all day with merchants asking for help. Now am asking for yours. Ask would you please cancel the order, whatever it was and credit me back the amount of $***.**. I would be indebted to you. I can provide any information as to proof to my claims. *Sincerely,*VeeAnn Cisneros

GetHuman3359564 did not yet indicate what TopHatter should do to make this right.

How GetHuman3359564 fixed the problem

We are waiting for GetHuman3359564 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get TopHatter's attention and get better help faster. Tap below to get started.
Having TopHatter issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

TopHatter

Customer service issue
Reported by GetHuman3359564
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 1827 others
0 customers following this

Timeline

GetHuman3359564 started working on this issue
Aug 2nd, 2019 11:29pm
GetHuman3359564 indicated the issue is not fixed yet.
Aug 3rd, 2019 2:20pm
GetHuman3359564 indicated the issue is not fixed yet.
Aug 12th, 2019 9:03pm
GetHuman3359564 indicated the issue is not fixed yet.
Aug 14th, 2019 9:16pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians