I have contacted tophatter several times in regards to NOT RECEIVING my order. This is...

GetHuman1807890's customer service issue with TopHatter from December 2018

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The issue in GetHuman1807890's own words
I have contacted tophatter several times in regards to NOT RECEIVING my order. This is my last letter to them:*PLEASE Do NOT respond with another generic letter....*I have CALLED ALL the *s you have told me to contact in order to locate my package... I have Called SF Express...* times!!! they first told me my package is in USA with USPS... the next calls said FEDX.... I have contacted BOTH agencies and only found a FEDX label was Made BUT has NEVER been handed over to FEDX. When speaking with FEDX they advised me to contact the Seller. They then gave me the seller info in which shows on that tracking *... which is DEPT CA **** along with the phone * ****-***-**** which does NOTHING but RING with now answer or recording to leave a message....****I WANT this item asap AS this is a XMAS gift.. I ordered it BACK IN NOVEMBER so I could have it NOW!... WHY is this such a hassle!?!? ****WHY isn't the sender handing it over to FEDX after making its label?!?!?!?* IS THIS A SCAM!?!?!***PLEASE DO NOT TELL ME AGAIN: Please contact SF Express at the toll-free number: *-***-***-****, select “*” for English, then after that, select “*” for tracking help, and provide the operator with the tracking *: ************.****I have done this * times!!.... **I seriously doubt i will ever go through Tophatter again.. even though i really enjoyed it...

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Customer service issue
Reported by GetHuman1807890
Dec 21st, 2018 - 4 years ago
Not resolved
Seen by 57 customers so far
Similar issue to 964 others
2 customers following this


GetHuman1807890 started working on this issue
Dec 21st, 2018 6:01pm

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