I an still waiting for a return shipping label for item ********for a total of ** days...

GetHuman-health's customer service issue with TopHatter from June 2018

Help with my TopHatter issue
The issue in GetHuman-health's own words
I need to return this item. ... I an still waiting for a return shipping label for item ********for a total of ** days which exceeds both the * and ** days that TOP HATTER requires. As I still want to return the item but they will not provide the traching label required since all of my ordered items came from China. How to return without the shipping label that your company requires? This is false advertising and I have notified my credit card concerning this situation.
My repeated requests for the needed tracking label were ignored (I have copies of the requests) and now that I cannot return the item without this tracking label I am forced to pay for an unwanted item because of your return policy which is untrue.
Either send me the correct tracking label and extend the time for my refund because you did not send me the required tracking label in time.
I have requested return tracking labels for * items with no response in over ** days which exceeds their requirement of **** days to get a refund.
I have notified my credit card company so please do send me this necessary tracking label so that we can get this resolved. Thankyou, Mary Hunt
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TopHatter

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Customer service issue
Reported by GetHuman-health
Jun 14th, 2018 - 9 mons ago
I have an issue with TopHatter too
Fixed
Seen by 9 customers so far
Similar issue to 314 others
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Timeline
GetHuman-health started working on this issue
Jun 14th, 2018 5:50pm
GetHuman-health indicated the issue is not fixed yet.
Jun 15th, 2018 5:09pm
GetHuman-health indicated the issue is not fixed yet.
Jun 18th, 2018 7:13pm
GetHuman-health indicated the issue is not fixed yet.
Jun 18th, 2018 7:14pm
GetHuman-health indicated the issue is not fixed yet.
Jun 18th, 2018 7:16pm
GetHuman-health indicated the issue is not fixed yet.
Jun 18th, 2018 7:16pm
GetHuman-health indicated the issue is not fixed yet.
Jun 18th, 2018 7:24pm