I need a credit for an item I did not bid on, but got billed for.

GetHuman-grgina's customer service issue with TopHatter from June 2018

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The issue and preferred resolution, in GetHuman-grgina's own words:
I had just won the bid on a wrinkle reducer ... I was billed for an item I did not bid on.*I had just bid on a different item, and thought that was what I was paying for.
I tried to cancel the "copy" of a coin, but don't know how to do it.
I want a credit to my account
I have purchased many items from Tophatter.
I tried may ways to contact Tophatter. Nothing worked.
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TopHatter

Order *********, "copy" of a coin. I do not want this item, I want a credit.
Customer service issue
Reported by GetHuman-grgina
Jun 8th, 2018 - 2 mons ago
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GetHuman-grgina started working on this issue
Jun 8th 6:40pm