I have bought two necklaces that have dog paws on them. They made them and the chain lo...

GetHuman-badchili's customer service issue with TopHatter from June 2018

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GetHuman-badchili's next move: go to the TopHatter help center.
TopHatter doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-badchili will want to follow the link below to head to their help center. We will check on GetHuman-badchili later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-badchili's own words:
I have bought two necklaces that have dog paws on them. They made them and the chain look bigger in the picture then they really are and I am not happy with them. I tried to return them but said I had them longer then ** days and could not get a refund. I just got them in the mail today... Why is it that you do not have a customer service phone number? Todays date **-**-****
I trust that TopHatter will make this right and come up with a resolution that is fair.
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TopHatter

Customer service issue
Reported by GetHuman-badchili
Jun 5th, 2018 - 15d ago
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GetHuman-badchili started working on this issue
Jun 5th 4:47pm