Why dies my TomTom fitness tracker show that I have done ***** steps but when I sync to...

GetHuman-pearles's customer service issue with Tomtom.com from August 2018

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The issue in GetHuman-pearles's own words
Why dies my TomTom fitness tracker show that I have done ***** steps but when I sync to my phone it is only showing *** steps.*The battery is charged and I have never had this problem before can you help me please. I am a or silver and not very knowledgeable about technology.
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Tomtom.com

Customer service issue
Reported by GetHuman-pearles
Aug 8th, 2018 - a yr ago
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GetHuman-pearles started working on this issue
Aug 8th, 2018 4:55pm
GetHuman-pearles indicated the issue is not fixed yet.
Aug 8th, 2018 6:42pm
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Aug 8th, 2018 6:44pm
GetHuman-pearles indicated the issue is not fixed yet.
Aug 8th, 2018 7:15pm