I have a tom tom go ****. I had to update it. the updates took a while to download and...

GetHuman-compass_'s Complaint issue with TomTom from October 2019

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The issue in GetHuman-compass_'s own words
I have a tom tom go ****. I had to update it. the updates took a while to download and then I received notice that I needed a map before I could use the apparatus. despite spending * hours trying to download it was to no avail and repeatedly came up with download failed or I needed a map. this was all overseen by a tom tom computer engineer who continued to tell me to download. first Europe and then uk and Ireland. he came on to advise me every three days. I informed him that it was urgent that this tom tom be repaired as it was to be used on holidays. this plea was ignored and we had to borrow a GOOGLE map reader. after our return I had another go at downloading to no avail. I was extremely angry and thought that surely the tom tom should be sent for a repair???? this has now been going on for * weeks and the tom tom is apparently useless to use because of this downloading fault.

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TomTom

Complaint issue
Reported by GetHuman-compass_
Oct 9th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 1091 others
0 customers following this

Timeline

GetHuman-compass_ started working on this issue
Oct 9th, 2019 12:55pm

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